Because of the quality of our products, we stand by them 100%. The standard warranty of Tripad’s finished products is 1 year from the date of shipment. By placing an order with Tripad means you have read and agreed to the following Warranty & Clause policy.
All the sales of Tripad products are final sales. It is important for you as the buyer to carefully and closely inspect the shipment upon receipt. If there is any damage or defect, please include a note explaining the reason and follow our RMA procedure to ship back the item within 7 days for exchange of the product. Tripad is not responsible for the safe delivery of merchandise and, the shipping costs if the defect/damage is not a direct result of Tripad’s manufacturing defect. It is very important that you insure your shipment, for your and our protection in the event the package is lost or damaged during delivery. Items must be shipped back with shipping charges prepaid, with the original packaging materials and documentation, in new and unused condition without having been altered in any way. If it is due to an inherent defect or due to Tripad’s manufacturing error, the ensuing shipping fee will be waived.
PLEASE NOTE THAT WE WILL NOT ACCEPT ANY REQUEST FOR DIRECT EXCHANGE ON ANY USED PRODUCTS, PRODUCTS THAT EXCEED THE 7 DAYS POLICY WILL BE COVERED BY STANDARD WARRANTY (EXPLAINED AS BELOW). PLEASE MAKE SURE THAT IT IS IN THE SAME CONDITION AS YOU HAVE RECEIVED AND THE SHIPMENT IS POSTMARKED WITHIN 7 DAYS FROM THE DATE YOU RECEIVED THE PACKAGE. OTHERWISE WE WILL NOT ACCEPT YOUR REQUEST IN ANY CIRCUMSTANCES. NO EXCEPTIONS WILL BE MADE.
The standard warranty of Tripad’s finished products is 1 year from the date of shipment. After 7 days, Tripad will apply the warranty policy to all RMA items. The labor for repair will be no cost to the customer within the warranty period. The components replaced for repair will be billed to the customer. If the fault is due to manufacturing defect from the factory, the component replaced charge will be waived. The warranty doesn’t cover for product failure caused by misuse by user, or broken by accident. Our technical department will make analysis on the RMA item and advise to the customer if there is any charge involved for the repair under warranty.
Steps to follow in case of return:
Contact us at info@gotripad.com or by phone at 1-800-638-3225 to receive a return & exchange merchandise authorization (RMA) number and instructions. Please have the Invoice number available.
1) To obtain the RMA number, please provide us with the invoice number and reason for the repair/exchange.
2) Once you receive an authorization number you may ship back unused items in the original box with all accessories within 7 days for repair/exchange.
3) Tripad will not accept merchandise without an authorization (RMA) number. This number must be posted in a visible place on the outside of the package.
4) Merchandise must include a copy of your invoice or packing slip and state clearly all items are for repair & exchange in the invoice.
5) Shipping charges must be prepaid by the customer.
If you are in need of a return or exchange, please be sure to read our Return Policy.